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Refund Policy

Refund eligibility, request steps, and processing times for VidLux AI.

Last updated: 2026-08-14

At VidLux AI, we strive to provide high-quality AI video and content generation services. We understand that the platform may not meet everyone's expectations, so we offer a 7-day money-back guarantee to first-time subscribers who meet the criteria below.

Please read this Refund Policy carefully before subscribing to a paid plan.

1. 7-Day Money-Back Guarantee

Our 7-day refund policy applies to first-time purchases only. If you are not satisfied with your purchase, you may submit a refund request within seven (7) calendar days of your initial transaction.

2. Refund Eligibility

Because AI generation tasks incur significant computing and GPU infrastructure costs, a refund is available only when all of the following conditions are met at the time of your request:

  1. Task Limit: Your account has submitted fewer than 3 AI processing tasks in total.
  2. Credit Balance: At least 95% of the credits purchased with the subscription remain unused in your account.
  3. Request Period: You submit the request within 7 calendar days of the original payment date and time.

If any condition is not met, the Service will be considered consumed and the purchase will be non-refundable.

3. Non-Refundable Situations

We do not issue refunds in the following situations:

  • The request is submitted after the 7-day guarantee period.
  • The account has submitted 3 or more AI generation tasks or used more than 5% of the purchased credits.
  • The charge is an automatic subscription renewal that was not canceled before the renewal date.
  • An add-on credit package or one-time credit top-up has been partially used.
  • The account has been suspended or terminated for violating our Terms of Service.
  • The Service could not be used because of an issue on the user's side, such as an unstable Internet connection, an incompatible browser, or improper input.

4. How to Request a Refund

To request a refund:

  1. Email our support team at [email protected].
  2. Use the subject line Refund Request - [Your Account Email].
  3. Include your registered account email, Transaction / Order ID, and a brief explanation of the reason for your request.

5. Review and Processing Time

  • Our support team will review your account usage and eligibility within 1–3 business days after receiving your request.
  • If approved, the refund will be returned to the original payment method.
  • Depending on your bank or payment provider, please allow 5–10 business days for the refund to appear on your statement.

6. Contact Us

If you have questions or concerns about this Refund Policy, please contact us at: